法国NATUREX公司简介：

总部坐落于法国普罗旺斯，是世界上大的植物提取物供应商之一。公司专业生产天然特色原料，应用于食品饮料，营养保健品行业和个人护理行业。在全球拥有1400名员工，15个生产基地分别坐落于欧洲，美国，巴西，印度和澳洲。此外，集团还拥有多个销售办公室分布于世界各地。我们的食品饮料部研发生产的天然原料可以改善食品的感官特性（颜色、风味、口感、质地等），同时亦可改善其营养特性 主要产品包括：Nat color（天然食品色素），Nat F&V（天然果蔬粉），Nat healthy（植物提取功能性原料），Nat stabil（天然食品抗氧化剂)等。

Naturex Trading Shanghai Co. Ltd.是法国NATUREX的在华全资子公司。

工作时间：4月中旬或下旬开始，为期6个月

工作语言：中文、英语

实习工资：每个月3000元 - 3500元

工作地点：上海市聚科生物园区II期

地    址：上海市徐汇区桂平路333号4号楼6楼

如有意向，请联系：

倪振宇 先生

邮  箱：pni@chinform.com

工作内容：

GENERAL DUTIES：

The Customer Service Representative supports the Sales Manager in business relationships by providing administrative assistance and order tracking for delivery of products. They constantly monitor customer satisfaction and guarantee that customers have a good experience and image of Naturex.

MAIN ACTIVITIES:
üMonitoring of customer relations
-Manage all enquiries from customers 
-Provide customer support or transfer requests from Sales Manager and other departments 
 
üAdministrative management of customer relations
-Send and receive business documents, mailing ...
-Update and archive business information (customer records, business records, data products ...)
-Save, track and transmit customer questionnaires and quality documents
-Preparation of sales report and any other related document as requested by Sales Director
 
üCommercial follow-up
-Ensure full spectrum from order entry to invoicing
-Follow up order and sample deliveries with the relevant departments (logistics, laboratory, samples ...)
-Organize Returns due to customer complaints and edit credit notes

SPECIFICS OF THE ROLE:
Process all incoming orders 
Liaise with Account Managers and overseas departments to ensure all orders are confirmed and despatched in an agreed time frame and to the customers’ expectations
Correspond with the Logistics department regarding order despatch
Communicate with the customer any order issues/delivery delays etc
Process sample requests and customer complaint
Liaise with the accounts department to ensure fapiao accuracy before mailing out
Preparation of monthly sales report 
Technical Administration support for the Account Managers
Render support during exhibition with tasks such as brochure translation etc